Guest Services

Guest Services
Contact Us

Our Guest Services desk isopen on Level 2 near Mecca during Centre opening hours. You can contact the Guest Services team on (03) 9870 8377 during our opening hours.

Lost & Found
Lost property is collected and stored at the Guest Services desk on Level 2 near Mecca. All items are held for a period of two months, except for valuable items which are handed to the local police station on the same day.

If you have misplaced an item, please contact us on (03) 9870 8377 to provide a description and leave your details.
Mobility Equipment

Complimentary mobility equipment including wheelchairs and motorised scooters can be loaned from Guest Services. Book by calling (03) 9870 8377 or visit Guest Services on Level 2 near MECCA.

Gift Cards

The perfect present every time. An Eastland Gift Card is the ultimate way to keep that someone special spoilt for choice.

The Eastland Gift Card is currently available to purchase online (to be sent via registered post) and at our Guest Services Desk (located Level 2, near MECCA). 

Gift Cards can be purchased for any amount between $20 and $500, with a $1.50 issuance fee. All gift cards are presented in a gift box and are valid for 36 months. An Eastland Gift Card can be used at any Eastland store with EFTPOS facilities.

Click here for more information or to purchase a Gift Card online.


From formal boardrooms to a collaborative business hub or an intimate lounge, there is a facility available to suit your needs.

For more info, click here.


At Eastland, we want to ensure you have every experience you need – and those you are yet to discover - at your fingertips.

Free Wi­Fi is available throughout Eastland. To connect, ensure Wi­Fi on your device is enabled and select the available network profile called “Eastland WiFi” and follow the prompts.

*Terms and Conditions apply. Please visit Guest Services if you require any assistance.

With so many fabulous things to do and find at Eastland, we have made your experience easier with all major bank ATMs within your reach at every turn, on all levels.
Parcel Lockers
Deliveries made easy with the new Amazon Parcel Lockers. Pick up packages at your convenience here at Eastland with secure self-service kiosks, located just below Target in B1 South car park.