WING Drone Delivery Service has arrived at Eastland!

Wing, Australia's first on-demand drone delivery service will launch today, taking flight to 26 suburbs in the heart of Maroondah.

Simply download the DoorDash app, search for your favourite restaurants, place an order and have it delivered to your front or back yard by a Wing delivery drone in minutes. It’s that easy!

Who is Wing?

Wing is a drone delivery company, which has built an autonomous fleet of small lightweight delivery drones that can transport small packages directly to your home in minutes. Wing has been operating a drone delivery service in South East Queensland for over four years, delivering small household items, grocery and over-the-counter chemist goods.

How do the delivery drones work?

Wing drones are custom-designed to deliver packages that weigh approximately 1kg, safely, reliably and very quickly. Once an order is submitted the order is packaged and loaded onto the drone. The drone then climbs to a cruise height of about 45 meters above the ground, flying to the designated delivery destination at speeds of more than 110km/hr. Once at the delivery destination, the drone hovers and descends to a delivery height of about seven meters above ground, lowers a tether and automatically releases the package in the desired delivery area. There is no need to unclip or assist with the delivery of the package.

How do you know these delivery drones are safe?

Wing's delivery drones are amongst the safest way to transport goods. They have multiple levels of redundancy built into their operations, including real-time systems that conduct health and safety checks on the drones and qualified pilots who oversee operations. To offer Wing's service, the safety of Wing's aircraft, personnel and operations are rigorously reviewed, and their Australian operations are subject to the approval of the Civil Aviation Safety Authority. 

Will I be able to hear the delivery drones?

Wing's drones are quieter than a range of common noises you would usually experience in a suburb. Drone noise in Australia is regulated, and Wing's drones operate in accordance with the noise approvals provided by the Department of Infrastructure, Transport, Regional Development Communications and the Arts. Further information about the regulation of drone noise is available on the departments website. Wing are continually looking for ways to improve their technology and always want to hear from the communities in which they operate. If you have specific feedback to share, please get in touch with the team at wing.com/contact.

Do the delivery drones have cameras?

Wing's aircraft is equipped with low-resolution, black and white cameras used primarily to assist with navigation and to help ensure the safety and reliability of operations. Wing's drones don't cary high-resoultion cameras. At no time is there a live feed of images from the cameras to anyone - including the pilots supervising flights. They can not be pointed or zoomed to view objects on the ground, and in practice, people are not recongisable while the drone flies to its delivery destination. For more information, see Wing's privacy policy (wing.com/privacy-au)

How are delivery drones environmentally friendly?

Drone delivery is a much greener delivery alternative to delivery by cars and trucks. It is estimated by 2023 the implementation of drone delivery could result in two billion fewer motor vehicle kilometers on Australian roads. Using drones to deliver 4-6% of household purchases could eliminate 234,000 tonnes of greenhouse gas emissions by 2033, equivalent to the carbon storage of around seven million trees.

If you have any questions about Wing, or would like to share your feedback, please get in touch at wing.com/contact.